Creating Documentation Solutions for Software, Health Tech, E-Learning and Clean Energy Fields
Technical and UX Writing Services | Blaire Coleman
My Services
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Clear, concise, and User-Centered product documentation for a variety of Software & Saas applications.
User Manuals / User Guides
Step-by-step instructions on how to use the product or platform.Knowledge Base Articles / Help Center Content
FAQs, how-tos, and troubleshooting guides for self-service support.Onboarding/Training Guides
Introductory walkthroughs or welcome guides for new users.In-App Help / Tooltips / Microcopy
Short, contextual help messages or labels within the software UI.API Documentation
Technical reference for developers on how to integrate with your product via APIs (endpoints, parameters, code samples, auth, etc.).Release Notes / Change Logs
Summary of new features, updates, and bug fixes for each release.Tutorials / How-To Guides
Scenario-based walkthroughs that show users how to accomplish specific tasks.Glossary / Terminology Guides
Definitions for industry or product-specific terms to support learning.Compliance & Security Documentation
Guides explaining GDPR compliance, data privacy, or security features to clients.Internal Documentation (for Developers, Product, and Support Teams)
Technical Specifications
Detailed documentation of product architecture, modules, or integrations.System Architecture Diagrams
Visual or written documentation showing how various system components interact.Internal Process Docs / SOPs
Standard operating procedures for support teams, QA, or internal tools.Product Requirements Documents (PRDs)
High-level descriptions of features, user needs, and business goals (may be co-created with PMs).Functional Specifications
Detailed breakdown of how a feature is supposed to work from a system/user perspective.Use Cases / User Stories
Scenarios describing specific goals or workflows from a user's perspective.Marketing-Adjacent or Client-Facing Docs
White Papers / Technical Case Studies
Explains technical value and product impact to business stakeholders.Feature Sheets / Product One-Pagers
Marketing-friendly but technically accurate overviews for sales and clients.Client Integration Guides
Tailored documents helping partners or clients integrate with your software. -
Documentation for smooth processes and informative user-centered user-facing documentation.
Standard Operating Procedures (SOPs)
Risk Management Files (per ISO 14971)Quality Management System (QMS) Documentation
Audit Support Documentation (internal & external audits)
User Manuals / Guides for medical software, wearables, or devices
Patient Education Materials (apps, portals, or devices)
Instruction for Use (IFU) / Quick Start Guides
Accessibility-optimized Content (for ADA compliance)
White Papers & Technical Briefs
Case Studies (Clinical or Technical)
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Installation and Marketing Documentation that highlights your product's advantages, and ensures ease of installation with clear and organized product installation guides.
Installation Guides (solar panels, EV chargers, battery systems)
User Manuals & Operation Guides
Maintenance Schedules & Service Manuals
Troubleshooting Guides
Quick Start Guides for End Users or Installers
Grid Interconnection Manuals
Technical Specifications & Product Data Sheets
Requirements Documentation (PRDs, MRDs)
Wiring Diagrams & Electrical Schematics
Knowledge Base Articles
End-User FAQs
Warranty & Service Terms
System Monitoring Instructions
Customer Portal Help Docs
Energy Usage Reports with Plain-Language Summaries
White Papers on Technology & Innovation
Technical Case Studies (ROI, emissions impact, performance)
Comparative Analysis Reports
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From informational documentation for instructors about the various Tech tools needed, to Knowledge Base Articles and Lesson Plans, I provide consistent and clear documentation highlighting creating accessible content.
Digital Course Blueprints & Curriculum Maps
Lesson Plan and Module Templates
Instructor Guides for delivering virtual, blended, or hybrid learning
Assessment Design Documentation (question logic, scoring, outcomes)
Learning Objectives Mapping (to Bloom’s Taxonomy or other frameworks)
Instructional Design Process Docs for internal teams or consultants
Help Center Articles & Video Script Support
FAQs by User Role (Learners, Instructors, IT, Admins)
Below are curated examples of my technical communication work across formats—help guides, usability articles, manuals, and training videos. Each project highlights my process: analyzing user needs, conducting research or SME interviews, drafting and editing for clarity, and delivering fully formatted output.
How I Work
I follow a clear, collaborative process to deliver high-quality technical documentation that’s accurate, accessible, and aligned with user and business goals. Here's how I work:
1. Discovery & Scope
Define project goals, target audience, and documentation types
Identify key stakeholders and subject matter experts (SMEs)
2. Secondary Research
Review existing documentation, internal resources, industry standards, and competitor materials
Gather technical background and regulatory context (if applicable)
3. SME Interviews
Conduct structured interviews or Q&A sessions to gather insights
Clarify technical processes, workflows, and edge cases
4. Information Architecture & Outlining
Organize content into logical sections and user flows
Create content outlines or wireframes for approval before drafting
5. Drafting
Write content in plain language while maintaining technical accuracy
Align with brand voice, compliance needs, and formatting standards
6. Visual & Infographic Design (Optional)
Design or collaborate on visuals: diagrams, flowcharts, tables, infographics
Ensure all visuals enhance understanding and accessibility
7. Editing & Revisions
Perform line editing, fact-checking, and formatting consistency
Iterate on content based on internal feedback or stakeholder review
8. Review & Approval Process
Share drafts with SMEs or reviewers for technical validation
Track and implement feedback with version control
9. Final Delivery
Deliver final documents in required formats (PDF, HTML, Markdown, etc.)
Provide content handoff instructions, documentation style guides, or version notes as needed
